IT leaders and their teams are challenged to drive innovation while maintaining operational excellence, and it’s not so simple to find the balance between the two. If IT is busy managing daily operations and chasing performance issues or end-user complaints, innovation and strategic business priorities can suffer. First, you need to know the three main components of operational excellence. Then you can begin to assess your systems and infrastructure to identify gaps. Learn these components in this video “Achieving Operational Excellence” and how Observer from VIAVI Solutions is addressing them.