Request for Return Authorization (RMA)

Please note : All returned units must have a VIAVI Solutions RMA Number. In order to receive an RMA number, please complete and submit the following form. If you want to speak to a Customer Service agent directly, please go to our website and search for the contact number in your region.

1. Company (Billing) Information

Full Name*

Name of your Company*

Your E-mail Address*

Your Phone Number*

Country*

State

Zip Code*

City*

State/Province (Optional)

Address*

VAT ID

2. Shipping Address / Location of the Unit

My Shipping Address is different from my Billing Address

Shipping Full Name

Shipping Company

Shipping Country

Shipping State

Shipping Zip/Postal Code

Shipping City

Shipping State/Province (Optional)

Shipping Address

3. End User Address

I am requesting this RMA on behalf of a different company

End User Full Name

End User Company

End User E-mail Address

End User Phone Number

End User Country

End User State

End User Zip/Postal Code

End User City

End User State/Province (Optional)

End User Address

4. List all items you would like to send in for service

Model/Part*

Serial Number (Divide by comma if more than one)*

Reason for Return*

My Unit is Covered by*

Warranty

Contract

Not Covered

Detailed Problem Description

5. Just a few more things we would like to know before you can submit your request

Which address do you want us to print on the calibration certificate?

Bill to

Ship to

End Customer

Is there anything else we should know about your request?

I have read and agree to the Terms & Conditions*

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In-Warranty Service : you will receive an e-mail with an RMA document and shipping instructions within one business day. Equipment failure due to user negligence and unauthorized alterations or repairs (to instruments and options) automatically voids the remaining warranty. Units that are operated or installed in ways other than outlined by VIAVI Solutions literature or operating manuals also are not covered.

Out-of-Warranty Service: We may request you to send your unit in for an estimate before we can offer you a quote for the repair (Time & Material). If you choose not to move forward with the repair after receiving the quote, your RMA will be subject to a diagnostic fee.